Kelp Collectives
Last Updated: 20/02/2026
1. Introduction
Kelp Collectives is a brand owned and operated by Contour Collectives (Pty) Ltd, a private company registered in the Republic of South Africa.
We are committed to protecting your personal information in accordance with:
- The Protection of Personal Information Act, 2013 (POPIA)
- Applicable South African consumer and electronic communications laws
This Privacy Policy explains how we collect, use, store, and protect your information when you use:
- www.kelpcollectives.com
- Our online store
- Our customer support channels
2. Responsible Party
Legal Entity: Contour Collectives (Pty) Ltd
Trading As: Kelp Collectives
Email: info@kelpcollectives.com
Location: South Africa
We are the “Responsible Party” for purposes of POPIA.
3. Information We Collect
We may collect the following categories of personal information:
3.1 Information You Provide
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Company name (if applicable)
- Payment information (processed securely via third-party payment gateways)
3.2 Automatically Collected Information
- IP address
- Browser type
- Device information
- Cookies and usage data
- Website interaction data
3.3 Order & Transaction Information
- Products purchased
- Order history
- Payment confirmation details
- Delivery tracking information
4. How We Use Your Information
We process personal information to:
- Fulfil and deliver orders
- Process payments
- Communicate about orders
- Provide customer support
- Send transactional emails
- Improve website functionality
- Prevent fraud
- Comply with legal obligations
Where you opt in, we may send marketing communications.
You may unsubscribe at any time.
5. Email & Communication Infrastructure
We use the following service providers:
- Zoho Mail – For customer communication
- Brevo – For transactional and marketing email delivery
- WordPress.com / WooCommerce – Website and order processing
These providers may process personal data on our behalf in accordance with their own privacy policies and international data protection standards.
6. Payment Processing
Payments are processed securely via approved third-party payment gateways integrated with WooCommerce.
We do not store full credit card details on our servers.
7. Cookies
Our website uses cookies to:
- Enable essential site functionality
- Improve performance
- Analyse website traffic
- Store cart information
- Support marketing tools (if applicable)
You may disable cookies in your browser settings, though some features may not function properly.
8. Data Sharing
We do not sell personal information.
We may share personal information with:
- Courier and logistics providers
- Payment gateways
- Email service providers
- IT and hosting providers
- Legal or regulatory authorities where required
All third parties are required to process information securely.
9. International Transfers
Some service providers (including hosting and email providers) may process data outside South Africa.
Where data is transferred internationally, we ensure adequate safeguards are in place in accordance with POPIA.
10. Data Retention
We retain personal information:
- For as long as necessary to fulfil orders
- For tax and accounting compliance (minimum 5 years under South African law)
- For legitimate business purposes
After this period, data will be securely deleted or anonymised.
11. Your Rights Under POPIA
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion (where legally permissible)
- Object to processing
- Withdraw consent (for marketing)
To exercise these rights, email: info@kelpcollectives.com
You also have the right to lodge a complaint with the Information Regulator of South Africa.
12. Security Measures
We implement reasonable technical and organisational measures to protect personal information, including:
- Secure hosting infrastructure
- Encrypted connections (SSL)
- Email authentication (SPF, DKIM, DMARC)
- Restricted administrative access
No method of transmission over the internet is 100% secure.
13. Children’s Privacy
Our products are not marketed to children under the age of 18.
We do not knowingly collect personal information from minors without parental consent.
14. Updates to This Policy
We may update this Privacy Policy periodically.
Changes will be posted on this page with a revised “Last Updated” date.
15. Contact Information
For any privacy-related queries:
Contour Collectives (Pty) Ltd
Trading as Kelp Collectives
Email: info@kelpcollectives.com