Kelp Collectives
Operated by Contour Collectives (Pty) Ltd
Last Updated: 20/02/2026
1. Introduction
These Terms of Service (“Terms”) govern your use of www.kelpcollectives.com and any purchases made from Kelp Collectives.
Kelp Collectives is operated by Contour Collectives (Pty) Ltd, a private company registered in the Republic of South Africa.
By accessing our website or purchasing products, you agree to be bound by these Terms.
If you do not agree, you must not use this website.
2. Eligibility
By using this website, you confirm that:
- You are at least 18 years old; or
- You are using the website with the consent of a parent or legal guardian.
3. Products & Orders
3.1 Product Descriptions
We aim to ensure all product descriptions, specifications, and pricing are accurate. However:
- Minor variations may occur due to manufacturing updates.
- Colours may differ slightly due to screen display differences.
We reserve the right to modify product specifications at any time without notice.
3.2 Order Acceptance
An order is only confirmed once:
- Payment has been successfully processed; and
- You receive an order confirmation email.
We reserve the right to refuse or cancel any order for reasons including:
- Pricing errors
- Stock unavailability
- Suspected fraud
- Incorrect billing or shipping information
If an order is cancelled after payment, a full refund will be issued.
4. Pricing & Payment
- All prices are displayed in South African Rand (ZAR).
- Prices may include VAT where applicable.
- Payment is processed securely via third-party payment gateways.
- We do not store full credit card information.
We reserve the right to change pricing at any time prior to order confirmation.
5. Shipping & Delivery
Delivery timelines provided are estimates only.
Kelp Collectives is not liable for delays caused by:
- Courier disruptions
- Weather conditions
- Public holidays
- Incorrect delivery details provided by the customer
Risk passes to the customer upon delivery to the specified address.
Full shipping terms are detailed in our Shipping Policy.
6. Returns & Refunds
Returns are governed by:
- Our Refund & Returns Policy
- The South African Consumer Protection Act (CPA)
Customers may return products within the legally prescribed period, subject to:
- The item being unused
- Original condition
- Original packaging (where reasonably possible)
Customised or worn products may not be eligible for return unless defective.
Refunds are processed to the original payment method.
7. Warranty – Kelp Quality Guarantee
We offer a 6-Month Manufacturing Defect Warranty on performance headwear.
This warranty covers:
- Stitching failure
- Material defects
- Manufacturing faults
This warranty does not cover:
- Normal wear and tear
- Misuse
- Improper care
- Damage caused by external factors
We reserve the right to assess warranty claims before approving replacement or refund.
7A. Product Use & Sun Exposure Disclaimer
Kelp Collectives performance headwear is designed for comfort and performance in outdoor environments.
While certain materials may provide partial coverage from sunlight, our products are not certified sun-protection devices and do not guarantee prevention of sunburn, skin damage, heat-related illness, or other environmental exposure risks.
Customers remain responsible for taking appropriate precautions during sun exposure, including the use of sunscreen, adequate hydration, and additional protective measures where necessary.
To the fullest extent permitted under applicable law, Contour Collectives (Pty) Ltd shall not be liable for injuries arising from environmental exposure where the product was used as ordinary apparel and reasonable sun-protection precautions were not taken.
8. Intellectual Property
All content on this website is the property of Contour Collectives (Pty) Ltd, including:
- Logos
- Branding
- Product designs
- Website content
- Images
- Graphics
- Copy
You may not reproduce, distribute, or use any content without prior written permission.
9. Acceptable Use
You agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorised access to systems
- Interfere with website functionality
- Transmit harmful code or malware
We reserve the right to restrict access for violations.
10. Limitation of Liability
To the maximum extent permitted under South African law:
- We are not liable for indirect, incidental, or consequential damages.
- Our total liability for any claim shall not exceed the amount paid for the product in question.
Nothing in these Terms excludes rights granted under the Consumer Protection Act.
11. Privacy
Your personal information is handled in accordance with our Privacy Policy and the Protection of Personal Information Act (POPIA).
By using this website, you consent to such processing.
12. Force Majeure
We are not liable for failure to perform obligations due to events beyond our reasonable control, including:
- Natural disasters
- Government restrictions
- Supply chain disruptions
- Strikes or labour disputes
13. Governing Law
These Terms are governed by the laws of the Republic of South Africa.
Any disputes shall be subject to the jurisdiction of South African courts.
14. Amendments
We reserve the right to amend these Terms at any time.
Updated versions will be posted on this page with a revised “Last Updated” date.
Continued use of the website constitutes acceptance of revised Terms.
15. Contact Information
Contour Collectives (Pty) Ltd
Trading as Kelp Collectives
Email: info@kelpcollectives.com